Terms and Conditions

These Terms of Service outline your rights and responsibilities when using GriffinCRM. By using our site, you agree to the terms below — they’re here to protect both you and us.

GriffinCRM – Terms of Service
Last Updated: October 02, 2025

**Agreement to Our Legal Terms** 
These Terms of Serviceare a legal agreement between you and DutchCrew LLC d/b/a GriffinCRM a Georgia, United States company. These Terms govern your access to and use of our websites, applications, and services including:

- The website at https://www.griffincrm.com 
- The GriffinCRM web app and client portals (e.g., https://app.griffincrm.com and https://login.griffincrm.com) 
- Any related products, onboarding, support, trainings, or events that reference these Terms

BY ACCESSING OR USING THE SERVICES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES. THE SERVICES ARE INTENDED FOR USERS 18+ ONLY.

About GriffinCRM 
GriffinCRM is a cloud-based customer relationship management (CRM) platform that helps businesses manage leads, contacts, sales pipelines, communications, automations, and analytics. GriffinCRM is delivered as a subscription Software-as-a-Service (SaaS) accessible online. GriffinCRM operates on software and infrastructure licensed from third-party providers, including Go High Level (“GHL”). See Section 22 (Third‑Party Platform Dependency).

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Table of Contents
1. Our Services 
2. Account Registration & Security 
3. Purchases, Payments & Taxes 
4. Subscriptions, Trials, Refunds & Cancellations 
5. Acceptable Use (Prohibited Activities) 
6. User Content & License 
7. Intellectual Property; Feedback 
8. Third‑Party Websites, Integrations & Content 
9. Service Management; Availability; Changes 
10. Data; Privacy; Data Portability 
11. Compliance for Email/SMS & Consent 
12. Beta Features & Suggestions 
13. Disclaimers 
14. Limitation of Liability 
15. Indemnification 
16. Governing Law 
17. Dispute Resolution (30‑Day Negotiations; AAA Arbitration; Venue) 
18. Modifications to Terms 
19. Term & Termination 
20. Export Controls; Anti‑Corruption 
21. No Resale / White‑Label by Users 
22. Third‑Party Platform Dependency (Go High Level) 
23. Dissolution / Service Termination 
24. Electronic Communications & Signatures 
25. DMCA / Copyright Agent 
26. California & Other State Notices 
27. Miscellaneous 
28. Contact Us 

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1) Our Services
Use of the Services may be restricted by applicable laws and regulations. The Services are not tailored to industry-specific regulations (e.g., HIPAA, FISMA, GLBA). If your use would be subject to such laws, you must ensure independent compliance and may not rely on GriffinCRM for compliance with those regimes.

2) Account Registration & Security
You must provide accurate, current information and keep it updated. You are responsible for all activity under your account and for maintaining the confidentiality of your login credentials. Notify us promptly of any unauthorized use. We may refuse, reclaim, or change usernames at our discretion.

3) Purchases, Payments & Taxes
*a. Processors.* Payments are processed securely by third-party payment processors (e.g., Stripe and/or PayPal). Digital wallets (e.g., Google Pay, Apple Pay, Cash App Pay, Amazon Pay) may be available through those processors. We do not store full card numbers. 
*b. Authorization.* You authorize us and our processors to charge your selected payment method for fees, taxes, and any applicable charges. Prices are in U.S. dollars and may change with notice. Sales/use taxes may apply. 
*c. Chargebacks.* You agree not to initiate chargebacks without first contacting us to resolve billing issues. We reserve the right to suspend accounts involved in chargebacks. 
*d. Errors.* We may correct pricing or billing errors even after requesting or receiving payment.

4) Subscriptions, Trials, Refunds & Cancellations
*a. Auto‑Renewal. Subscriptions renew automatically each billing cycle until canceled. You authorize recurring charges to your payment method. 
*b. Trials. We may offer free trials. At the end of a trial, your plan converts to a paid subscription unless you cancel beforehand. 
*c. Refunds. GriffinCRM offers a 30‑day full refund for new subscriptions. To request a refund, contact [email protected] within 30 days of your initial purchase. After the first 30 days, subscriptions are prepaid and non‑refundable, and cancellations take effect at the end of the then‑current term. 
d. Cancellation. You may cancel in your billing portal or by emailing [email protected]. Upon cancellation, your access continues through the end of the paid term. Data export options are described in Section 10. 
*e. Fee Changes. We may change fees with reasonable prior notice and will apply changes on the next renewal.

5) Acceptable Use (Prohibited Activities)
You agree not to, and not to permit anyone to: 
- Use the Services for unlawful, harmful, fraudulent, infringing, harassing, or abusive activities; 
- Violate anti‑spam, privacy, consumer protection, or telemarketing laws (e.g., CAN‑SPAM, TCPA, GDPR/UK GDPR, CCPA/CPRA); 
- Send unsolicited or mass communications without proper consent; 
- Attempt to gain unauthorized access, interfere with security, or introduce malware or harmful code; 
- Copy, reverse engineer, decompile, or create derivative works of the Services except to the extent such restrictions are prohibited by law; 
- Misrepresent GriffinCRM as your own software or attempt to resell, sublicense, white‑label, or assign access without our written consent; 
- Interfere with or degrade the systems of our providers (including GHL). We may remove content, limit functionality, suspend, or terminate accounts for violations.

6) User Content & License
You may upload content, data, and materials to the Services (“User Content”). You retain ownership of User Content. You grant us a worldwide, non‑exclusive, royalty‑free license to host, store, transmit, display, and process User Content solely to operate, support, improve, and secure the Services and as otherwise permitted by these Terms. You represent you have all necessary rights to User Content and that it does not violate law or third‑party rights. We may remove or restrict User Content that violates these Terms.

7) Intellectual Property; Feedback
The Services (including software, UI, designs, and content) are owned or licensed by us and protected by IP laws. Except for the limited rights expressly granted, no rights are granted to you. If you provide ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, royalty‑free license to use them without restriction.

8) Third‑Party Websites, Integrations & Content
The Services may contain links to third‑party sites or integrate with third‑party services (e.g., email/SMS providers, analytics, ads platforms). We are not responsible for third‑party content, policies, or practices. Your use of third‑party services is governed by their terms and privacy policies.

9) Service Management; Availability; Changes
We may monitor and manage the Services, remove or disable content that burdens our systems, and implement changes or updates. We strive for high availability but do not guarantee uninterrupted operation. Maintenance, outages, or actions by third‑party providers may affect availability.

10) Data; Privacy; Data Portability
Privacy Policy.** Our Privacy Policy at https://www.griffincrm.com/privacy explains how we collect and process personal information. 
Customer Data vs. Account Data. As between you and GriffinCRM, you own Customer Data (data you upload about your leads/contacts). We process Customer Data solely to provide the Services and act as your processor (where applicable). You are responsible for collecting and using Customer Data lawfully and honoring individuals’ rights. 
Data Portability. You may export Customer Data during an active subscription. Upon written request within 30 days after termination, we will provide commercially reasonable data export assistance. After that period, we may delete or anonymize Customer Data consistent with our policies and legal obligations.

11) Compliance for Email/SMS & Consent
You are solely responsible for obtaining and maintaining valid consent for emails, texts, and calls you send via the Services, honoring opt‑outs, and complying with applicable laws (e.g., TCPA, CAN‑SPAM, GDPR/UK GDPR, CCPA/CPRA). You may not use the Services to contact numbers harvested without consent or to send unlawful content. Carrier fees and message/data rates may apply. To opt out of SMS from GriffinCRM, reply STOP.

12) Beta Features & Suggestions
We may offer beta, preview, or experimental features. Beta features are provided “AS IS,” may be modified or discontinued at any time, and are excluded from any uptime or support commitments.

13) Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR‑FREE.

14) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL GRIFFINCRM OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO GRIFFINCRM FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY OR USD $1,000, WHICHEVER IS LESS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15) Indemnification
You will defend, indemnify, and hold harmless GriffinCRM and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your User Content; (c) your violation of these Terms or applicable law; or (d) your violation of any third‑party rights.

16) Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to conflict‑of‑laws principles.

17) Dispute Resolution (30‑Day Negotiations; AAA Arbitration; Venue)
Informal Negotiations. Before filing a claim, the parties will attempt in good faith to resolve any dispute, controversy, or claim (“Dispute”) through informal negotiations for 30 days after written notice. 
Arbitration. If not resolved, Disputes will be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (and, where applicable, the AAA Consumer Rules). The arbitration will occur in Cobb County, Georgia, or by written submissions, telephone, or video, at the arbitrator’s discretion. We will pay any arbitration filing or administration fees deemed excessive by the arbitrator. 
Class Waiver. Arbitration will be on an individual basis only; no class actions or representative proceedings. 
Court Actions. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in court to protect IP or confidential information. If a Dispute proceeds in court, venue and jurisdiction will be in the state or federal courts located in Cobb County, Georgia. 
Time Limit. Any Dispute must be brought within one (1) year** after the cause of action accrues, or it is permanently barred (to the extent permitted by law).

18) Modifications to Terms
We may update these Terms from time to time. Material changes will be notified by email and/or in‑app notice prior to the effective date. Continued use of the Services after changes take effect constitutes acceptance.

19) Term & Termination
These Terms remain in effect until terminated. We may suspend or terminate access immediately for violations, risk, non‑payment, or legal requirements. Upon termination, your right to use the Services ceases, but Sections that by nature should survive (e.g., IP, payment obligations, disclaimers, limitations of liability, dispute resolution) will survive.

20) Export Controls; Anti‑Corruption
You represent you are not subject to sanctions and will comply with all applicable export control, anti‑bribery, and anti‑corruption laws (including U.S. Export Administration Regulations, FCPA, UK Bribery Act).

21) No Resale / White‑Label by Users
Except with our prior written consent, you may not resell, sublicense, or white‑label the Services or present GriffinCRM as your own proprietary platform.

22) Third‑Party Platform Dependency (Go High Level)
GriffinCRM operates on third‑party software and infrastructure, including GHL. Functionality, availability, support windows, and integrations may depend on those providers. GriffinCRM is not responsible for outages, limitations, or changes attributable to third‑party platforms.

23) Dissolution / Service Termination
If GriffinCRM permanently discontinues the Services, we will provide at least 30 days’ notice when practicable. During that period, you may request an export of your Customer Data. After the export window, we may delete or anonymize Customer Data per our policies. We will not be liable for costs or damages resulting from discontinuation beyond amounts expressly required by law.

4) Electronic Communications & Signatures
You consent to receive communications electronically (email, in‑app). Electronic signatures, orders, and records satisfy any legal writing requirements.

25) DMCA / Copyright Agent
We respect intellectual property rights. If you believe content infringes your copyright, send a notice to: 
DMCA Agent: DutchCrew LLC (GriffinCRM) – DMCA 
Email: [email protected] 
Address: 6219 Windflower Drive, Powder Springs, GA 30127, USA 
Your notice must meet 17 U.S.C. §512(c) requirements.

26) California & Other State Notices
California residents may contact the Consumer Information Division of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N‑112, Sacramento, CA 95834 or (800) 952‑5210. State‑specific privacy rights are described in our Privacy Policy.

27) Miscellaneous
These Terms, together with any order forms and our Privacy Policy, constitute the entire agreement and supersede prior agreements on the subject. If any provision is unenforceable, the remaining provisions remain in effect. We may assign these Terms; you may not assign without our consent. No waiver is effective unless in writing. No agency, partnership, or joint venture is created. Headings are for convenience only.

28) Contact Us
*DutchCrew LLC d/b/a GriffinCRM 
*Email: [email protected] 
*Phone: (678) 944-7720 
*Address: 6219 Windflower Drive, Powder Springs, GA 30127, USA